General Question

Q. Can I publish the game with your arts and levels?
A. We recommend that you use the asset as a base for creating your own unique game. Change the graphics and design of the levels to avoid questions from the Google Play and App Store. They don't like a lot of the same games in the store. And they can ban your game for a typical design. The graphics and the levels were created for demonstration. Failure to follow the recommendations may lead to problems with the publication of the game in the above-mentioned stores.


Q. Can you provide me PSD sources?
A. After purchase you will have a Layered PSD player's progress map, only if it is specified in the product description.

Q. Can I use the character design from Sweet Sugar complete project?
A. Yes, you can. But to get sources in AI format, you need to buy a license from Graphic Mama. Please check this link:
https://graphicmama.com/cartoon-character/charlotte-cabernet
 

Q. Do I have to pay to support of asset?
A. 
No, if you do not require additional services to customization of engine. After purchasing an asset, you get free support. We will be happy to answer any questions regarding the engine. We will help with technical problems.


Feel free to contact us prior to purchasing. Any questions please.

Q. I need support. I wrote to the developer. How long will I wait for an answer?
A. Contact us if you have any questions and we will get back to you as soon as possible. For technical support, be sure to include a valid order number. The average waiting time is 24 hours.

 

We always ready to support you on working days. Please read the answers to our most frequently asked questions first.

>> Please join to our DISCORD support channel <<

Q. I wait for support for more than 24 hours. What is the problem?
A. We are always happy to help our customers and do not ignore the problems. Probably there was a problem with communication. Contact us again or leave a comment to the project. Thank you!

Q. What about paid customization service ?
A. Candy Smith do not provide paid customization service (like reskin, plugin integration and etc) . But you can contact our partner on this matter. We are not responsible for the price, quality and speed of additional services. You can ask all the details HERE

We are not related to additional paid services. We just recommend people who fulfill your desires for a fee.